FAQ

Thank you for ordering with us! We strive to fulfill and ship orders as quickly as possible. We thank you for your patience.

We fulfill and ship orders Monday through Friday, excluding holidays. Orders will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).

We will email you as soon as your order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information.

Once shipped, you’ll receive an email from Timeless Skin Care with tracking information. Please note, it can take up to 48 hours for your tracking information to update with the carrier. You can track your order at any time by accessing the carrier's website and entering the tracking number provided in the email.

You can also track the status of your order any time by logging into your Timeless Skin Care account or using “CHECK ORDER STATUS” at the bottom of this page.

We accept payment by credit or debit card (Visa and Mastercard) as well as PayPal. When paying by card, your name and billing address must match the information associated with the card.

We currently do not offer free shipping. Shipping rates are calculated at checkout.

Estimated Shipping Times:

• DHL Parcel: 5-12 working days
• UPS Saver: 3 working days
• UPS Standard: 10 working days

We ship to a large number of countries. If you do not find your country on the checkout page, please contact support@timelessskincare.eu.

Orders shipped within the EU are not subject to customs fees or import taxes.

My package is lost: If your package is experiencing delays, we ask that you please contact the carrier with any initial concerns. Should the carrier be unable to assist you, please contact our team at support@timelessskincare.eu

My package arrived damaged: Oh no! We’re so sorry about this. Please email our team at support@timelessskincare.eu with your order number and photo of all the products received so we may assist you further.

It is recommended to review the ingredient list on each product carefully and to consult your healthcare professional prior to use, especially if you have known allergies, sensitivities, or ingredient-specific concerns.

Our products are for external use only on the skin of the face and neck. Avoid contact with eyes; if contact occurs, rinse immediately with water.

Do not apply to the chest area and, during breastfeeding, avoid use on the nipples or surrounding skin.

Discontinue use if irritation or an allergic reaction occurs. Store in a cool, dry place and protect from sunlight.

Unfortunately Timeless Skin Care 20% Vitamin C + E Ferulic Acid serum contains Ethoxydiglycol in a concentration that is not permitted in Europe. According to the Regulation of the European Parliament and of the Council, it is possible to sell cosmetics containing this substance in a max. concentration 2.6%. Unfortunately, the yellow serum Timeless has a higher concentration, so we cannot offer this product in our store.

As a replacement, we can offer you our Hyaluronic Acid + Vitamin C serum that boosts hydration levels, brightens skin tone, and provides antioxidant benefits. It contains a more stabilized 5% concentration of Vitamin C and is safe for twice daily usage. This serum is recommended for all skin types, and is especially safe for sensitive and oily skin.

Yes! All Timeless Skin Care products are Cruelty Free.

Our products are not derived from animal nor an animal by-product, excluding the Timeless Eye Creams which contain emu oil (cruelty-free).

Our products are formulated to be suitable for use during pregnancy and breastfeeding when used as directed.

It is recommended to review the ingredient list on each product carefully and to consult your healthcare professional prior to use, especially if you have known allergies, sensitivities, or ingredient-specific concerns.

Our products are for external use only on the skin of the face and neck. Avoid contact with eyes; if contact occurs, rinse immediately with water.

Do not apply to the chest area and, during breastfeeding, avoid use on the nipples or surrounding skin. Discontinue use if irritation or an allergic reaction occurs. Store in a cool, dry place and protect from sunlight.

Every skin is different! We encourage you to contact our Team of Estheticians by email at support@timelessskincare.eu. They will help you determine which products you may need based on your age, skin type and skin concerns.

In accordance with applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, you have the right to return them without giving any reasons as part of withdrawal from the contract, in accordance with the general principles resulting from the provisions on concluding distance contracts. This applies to the sale to a natural person who makes a purchase for purposes not related to professional or business activity and a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it does not have a professional nature for that person, resulting in particular from the subject of economic activity performed by him/her, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

If you want to return a product:

• Send back the purchased product in an undamaged condition and in its original packaging with all its contents.
• Attach a written declaration to the package in which you express your will to return the product, as well as the account number to which the refund is to be made.
• Within 3 working days of receiving your parcel, we will check the condition of the delivered product (whether it has any signs of use, has not been damaged or destroyed, or is in the original packaging with all its contents).
• If we do not notice any contraindications, we will send a notification to your e-mail address that the return of the product has been approved. Funds will be refunded to the attached account number within 7 days. When paying with a payment card, the funds will be refunded to the card.

Alternatively, you can use the online withdrawal form available on our website by entering your order number.

If your return of the product is rejected (due to the damage to the product or signs of use), we will send you a notification to the e-mail address provided that the return of the product has not been accepted. Within 7 working days, we will send the product back to the indicated return address, covering the shipping cost.