FAQ

We will email you as soon as your order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information.

Once shipped, you’ll receive an email from Timeless Skin Care with tracking information. Please note, it can take up to 48 hours for your tracking information to update with the carrier. You can track your order at any time by accessing the carrier's website and entering the tracking number provided in the email.

You can also track the status of your order any time by logging into your Timeless Skin Care account or using “CHECK ORDER STATUS” at the bottom of this page.

Every skin is different! We encourage you to contact our Team of Estheticians by email at support@timelessskincare.eu. They will help you determine which products you may need based on your age, skin type and skin concerns.

• Our Matrixyl 3000 serum works to repair elasticity, stimulate collagen production, and improve visible signs of aging with the use of polypeptides. This serum is recommended for all skin types, and best suited for those with sensitive skin.


• Our Matrixyl Synthe'6 serum contains powerful polypeptides that signal cell regeneration to repair damaged skin, and targets more pronounced fine lines and wrinkles. It is the more potent of the two Matrixyl serums, and is recommended for non-sensitive skin types.

Unfortunately Timeless Skin Care 20% Vitamin C + E Ferulic Acid serum contains Ethoxydiglycol in a concentration that is not permitted in Europe. According to the Regulation of the European Parliament and of the Council, it is possible to sell cosmetics containing this substance in a max. concentration 2.6%. Unfortunately, the yellow serum Timeless has a higher concentration, so we cannot offer this product in our store.

As a replacement, we can offer you our Hyaluronic Acid + Vitamin C serum that boosts hydration levels, brightens skin tone, and provides antioxidant benefits. It contains a more stabilized 5% concentration of Vitamin C and is safe for twice daily usage. This serum is recommended for all skin types, and is especially safe for sensitive and oily skin.

Serums generally penetrate deeper into the skin, and may be overstimulating for the thin areas surrounding the eyes. Eye creams are specifically formulated to be more moisturizing and soothing for the delicate skin in that area.

The skin’s natural pH or “potential hydrogen” falls between 4.5 - 5.5 pH. Knowing the pH of skin care products is essential to maintain the skin’s acid mantle (barrier to bacteria). For more acidic ingredients, allow the skin to naturally regulate to avoid disrupting the skin’s healthy function.

Contact our Team of Estheticians by email at support@timelessskincare.eu for specific product ingredients and pH information.

We refrain from testing on animals, but not all of our products are vegan.

We refrain from testing on animals and avoid the use of animal byproducts whenever possible.

A polypeptide is described as a chain of 10 or more amino acids. Amino acids are the building blocks of proteins (collagen, elastin, etc.) to stimulate important functions. Polypeptides (or Matrikines) are messenger molecules, capable of regulating cell activities and signals the regeneration of collagen and necessary proteins. It is the process of extracellular matrix renewal and cell proliferation. The result is a firm skin with improved texture and tone, thus helping to diminish the signs of aging.

We use the ingredient Benzyalcohol, which despite being called an “alcohol” is non-toxic and non-drying. Used for aromatic purposes, this ingredient also serves as a solvent and preservative.

Chemical exfoliants help to remove dead skin cells and congested pores for better absorption of our active products. Due to the varying pH environments, exfoliants should not be used in the same routine as our Timeless Skin Care serums. You can f. ex. use AHA/BHA product in the evening and Timeless serum in the morning (or in the evening, when you don't use exfoliant). You should avoid applying Timeless directly after exfoliant to avoid disrupting the skin’s natural balance that could result in increased irritation and inflammation.

Our products are deemed safe for pregnant or lactating mothers. Please refer to the ingredient list on each bottle to be sure of any potential allergies.

We ship to a large number of countries. If you do not find your country on the checkout page, please contact support@timelessskincare.eu.

Please note that due to the world pandemic, our carriers are experiencing extremely high volumes and cannot guarantee delivery dates.

Estimated Shipping Times:
- Xpress: 5-7 business days
- DHL Parcel: 14-20 days
- DHL Express: